![]() ![]() Klee recommended comparing airlines’ policies on the DOT’s service dashboard. ![]() And consider flying outside of busy dates. If you’re worried about making it to the airport in time for a morning flight, he said, consider staying at a hotel connected to the airport the night before. You can also try calling an international help desk for the airline, since those agents have the ability to make changes.Įbenhoch said nonstop flights and morning flights are generally the most reliable if you can book them. If someone in your traveling party is at a higher level in a frequent flier program, use the number reserved for that level to call the airline, Ebenhoch said. The DOT also has an online dashboard that allows travelers to compare cancelation and delay policies of major carriers. Many airlines do offer accommodations, so you should check with their staff. As announced last month, the Biden adminstration is seeking to require that airlines compensate travelers and cover their meals and hotel rooms if they are stranded for reasons within the carrier’s control - but, as of now, each airline still has its own policies about providing for customers whose flights are canceled, according to the DOT. IS THE AIRLINE REQUIRED TO GIVE ME A HOTEL ROOM, OR OTHER COMPENSATION? Agents are typically under a lot of pressure when a flight is canceled, so giving them some options helps.Įbenhoch also suggested looking for alternative airports that are close to your original destination. Jeff Klee, CEO of, previously recommended researching alternate flights while you’re waiting to talk to an agent. Airlines aren’t required to put you on another airline’s flight, but they can, and sometimes do, according to the DOT. If you do take a voucher, make sure you inquire about blackout dates and other restrictions on its use.ĬAN I ASK TO BE BOOKED ON ANOTHER AIRLINE’S FLIGHT? Kurt Ebenhoch, a consumer travel advocate and former airline spokesperson, has stressed that travelers are eligible for a refund, not just vouchers for future travel. You’re also entitled to a refund of any bag fees, seat upgrades or other extras. If you want to cancel the trip, you are entitled to a full refund, even if you bought non-refundable tickets. ![]()
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